Civic Switchboard Guide
  • Introduction
  • About
  • Context and Concepts
    • An incredibly condensed look at the development of open civic data in the United States
    • Ways of thinking about data: Open data, civic data
    • Defining a data intermediary
    • Where do libraries fit in?
    • Selected Resources
  • Engaging Partners
    • Building libraries into civic data partnerships
    • Finding partners in your ecosystem
    • Common barriers to getting started
    • Selected Resources
  • Understanding Your Ecosystem
    • Mapping your Ecosystem
    • Measuring Health and Capacity
    • Understanding Community Data Needs
    • Selected Resources
  • Library Roles
    • Connecting data users
    • Connecting data producers
    • Showing the importance of civic data
    • Developing civic data literacy
    • Advocating for ethical, responsible, and accessible civic data
    • Making civic data more usable
    • Providing expertise on data management
    • Creating civic data
    • Using civic data
    • Publishing civic data
    • Archiving civic data
    • Increasing the library's capacity to do all of the above
    • Selected Resources
  • Maintaining Momentum
    • Finding resources to support civic data work
    • Support networks and communities of practice
    • Institutionalizing
    • Selected Resources
  • Case Studies 2019
    • Alaska State Library, Juneau, AK
    • Charlotte Mecklenburg Public Library, Charlotte, NC
    • Fondren Library, Rice University, Houston, TX
    • Pioneer Library System, Ontario County, NY
    • Providence Public Library, Providence, RI
    • Queens Public Library, Queens, NY
    • Robert L. Bogomolny Library at the University of Baltimore, MD
    • Saint Paul Public Library, St. Paul, MN
    • Western New York Library Resources Council, Western NY
  • Case Studies 2020
    • The School of Library and Information Sciences Library at NCCU, Durham, NC
    • The University of Chicago Library’s Center for Digital Scholarship, Chicago, IL
    • Indianapolis Public Library, Indianapolis, IN
    • Spokane Public Library, Spokane, WA
    • St. Joseph County Public Library, South Bend, IN
  • Additional Resources
    • Civic Switchboard Workshop Materials
    • Open Data
    • Data Literacies
    • Partnerships and Community-Building
    • Library Roles in Civic Data Ecosystems
    • Guidelines for Creating Open Educational Resources
    • Archiving and Preservation of Civic and Government Data
    • Glossary
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  1. Additional Resources

Civic Switchboard Workshop Materials

PreviousAdditional ResourcesNextOpen Data

Last updated 13 days ago

With this section of the guide, we share materials created for the Civic Switchboard 2018 and 2024 workshops. All of the material is licensed under unless otherwise described (license statements are also included directly on the documents).

    • A series of prompts to consider when identifying the players in your civic data ecosystem

      identifying the players in your civic data ecosystem.

    • A series of prompts (developed for the the Civic Switchboard workshop) to use when looking at an ecosystem map created by someone else

    • A growing list of how libraries can be active participants in their local ecosystems

    • A project planning sheet, inspired by , to be used by library workers and data intermediaries together

    • Prepared April 2025, this guide accompanies materials that the Civic Switchboard Project Team prepared for the Civic Switchboard Institute. The guide provides instructions and suggestions for reusing the content for professional development.

    • Additionally, a Google Drive folder provides access to adaptable slides and handouts (also linked from the facilitator guide.

Creative Commons Attribution license
Identifying Ecosystem Players
Exploring Other Ecosystem Maps
A Typology of Library Roles in Civic Data Partnerships
Civic Switchboard Activity Canvas
lean canvas
Civic Switchboard Institute Facilitator Guide
Civic Switchboard Institute Facilitator's Guide
Civic Switchboard Institute Adaptable Materials